We understand that medical bills can be confusing, and our staff has been trained to sensitively attend to customer needs. Your impression of us is going to be formed by the people who represent us. Great Lakes representatives appreciate their customers, have a desire to please, and show a tremendous work ethic.
We can help fulfill data requirements for your own internal quality assurance program. In addition, we maintain a high level of accuracy with our internal quality standards. Our staff is paid for their performance on your accounts.
All Great Lakes staff is required to attend yearly Medicare and Medicaid meetings. In addition, Great Lakes management attend conferences with the Ohio Ambulance and Medical Transportation Association (OAMTA) as well as national conferences to stay up-to-date with changes in the industry.
As an optional service to you, we can both design and process Patient Surveys that will gauge overall transport satisfaction.
We understand that medical billing can be confusing to many of your residents. As a service to your community, Great Lakes will commit to holding regular public forums to address problematic insurance claims. Please note that these sessions will not be limited to ambulance claims, but can address other provider issues as well.
We offer basic billing classes to all EMS personnel to further their knowledge of the various payor requirements related to documentation. In addition, we can work with the EMS Director to develop orientation for new hires.
Our goal would be to establish dial-up procedures for those facilities with whom you affiliate. This approach improves data collection immensely which in turn improves overall reimbursement abilities. For those facilities that to not offer dial-up access, we will work on your behalf to develop a cooperative relationship to satisfy your informational needs.
